Consumer Rights. You may be surprised.

November 21, 2018


You may already be aware of some of your rights under the automatic consumer guarantee, but did you know


~You don’t have to return an item in its original packaging.


~If you don’t have a receipt as proof of purchase you can use other items such as a credit card statement or confirmation or receipt if purchased online.


~Retailers need to assist you to rectify the problem with your purchase. They can’t just refer you to the manufacturer.


~If the item is broken or faulty, the retailer cannot charge you to fix it.


~If the item is large then the retailer should pay for the transportation costs to get the item fixed.


~Even if a sign says “no refunds” or “exchange or credit note only for sale items” you are entitled to return something if the quality isn’t up to scratch or it doesn’t perform the way it is supposed to.


Interesting facts.

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