Financial Services Guide
This Financial Services Guide (FSG) describes the financial services we provide and is designed to assist you to decide whether to use our services. It also describes how we are remunerated, our professional indemnity insurance and how we handle any complaints you may have.
Who We Are
ARC Wealth Pty Ltd (“ARC Wealth”) holds an Australian Financial Services Licence No 243270 (“AFSL”) and is an independently-owned, boutique financial services business.
ARC Wealth can provide high quality financial planning and advisory services which can assist you to meet your financial goals. Through creation of a long-term professional relationship we can help you to create, build and protect your assets and achieve financial security.
We can provide general and personal advice in the following areas:
Buying and Selling Shares
Cash Flow & Debt Reduction
Personal Risk Insurance.
The financial products we can advise on and arrange are:
Administration Services such as Wrap Accounts and other administration platforms
Term Deposits and Cash Management Trusts
Shares, Listed Property Investments and Installment Warrants
Government Debentures, Stocks or Bonds
Superannuation, including SMSFs and Retirement Savings Accounts
Annuities and pensions
Life insurance products.
You can deal with us in person, by phone, email, Skype or through our website. We (ARC Wealth) act for you when giving advice and arranging financial products.
Documents You May Receive
When we provide advice to you, we will provide it in writing. The documents that you may receive will be:
Statements of Advice – We will provide you with a Statement of Advice (SoA) when providing strategic advice or advice for a specific purpose. If you ask us to implement the advice. We will provide you with a Statement of Advice setting out our specific products to support your advice and detailing how we will be paid for our advice.
Record of Advice - If we provide further advice to you and there has been no significant change to your situation, we will provide you with a Record of Advice (RoA).
Product Disclosure Statements - If we recommend that you acquire a financial product, we will provide you with a Product Disclosure Statement containing information about the products features and risks so that you can make an informed decision based on our advice.
How We Are Paid
We charge a fee for the preparation of a Strategic Plan. Our fee will depend on the nature of the services you need and may be based on a fixed dollar amount, a percentage of the amount you decide to invest, an hourly rate or a combination of these. We will always agree our fees and their payment method with you before commencing any work.
If you ask us to provide ongoing advice about your Strategic Plan and your investments, we will charge an ongoing service fee. This may be in the form of a monthly fee, a percentage of your investment assets or a flat fee. Where relevant, this fee will be explained in the Statement of Advice we provide to you.
If we arrange life insurance for you, ARC Wealth will receive initial and ongoing commission from the insurer(s) with whom we place your insurance. The amount will vary depending on the product but will be a percentage of the premium (excl. taxes and statutory charges) and will be included in the premium. The initial commission will range from 0 – 80% (incl. GST), and ongoing commission will range from 0 – 35% (incl. GST) per annum. We will tell you the amounts we and ARC Wealth will receive (or if we do not know, the way this will be calculated) when we advise you about your insurance requirements.
From time to time, we may also receive non-cash benefits from product providers such as sponsorship of educational seminars, conferences, training days or tickets to entertainment events. These are funded by product providers and are not an additional cost to you. We maintain a register of any such benefits that have a value between $100 and $300. This can be viewed on request.
Who We Pay
Our advisers are paid an annual salary and may be eligible to receive a performance bonus if they meet pre-set agreed key performance indicators.
If you are referred to us by a third party like a solicitor, accountant or mortgage broker or through the website of one of our affiliates, we may pay the referrer a fee or other benefit for the referral. Information about any applicable fee or benefit will be disclosed to you at the time the referral is made.
Professional Indemnity Insurance
ARC Wealth holds professional indemnity insurance that covers us for errors or mistakes relating to the services we provide. This insurance meets the requirements of the Corporations Act 2001 (Cth) and covers the services provided by us and our advisers after they cease working with us provided that we notify the insurer of all claims when they arise, and this is done within the relevant policy period.
We strive to improve the services we offer and rely on feedback to help us do so. If our level of service does not meet your expectations, please contact us to tell us about your concerns. We will treat your concern seriously and ensure that it is addressed promptly and fairly.
Step 1. Contact us or your adviser to discuss your complaint by calling 1800 882 221. We will endeavour to resolve the issue within 5 working days.
Step 2. If this does not resolve the issue to your satisfaction, please contact our Head of Compliance by writing to:
Head of Compliance
ARC Wealth Pty Ltd
PO Box 421
Northbridge NSW 2063
Our Head of Compliance will acknowledge receipt of your complaint and attempt to resolve it within 40 days.
Step 3. ARC Wealth is a member of the Australian Financial Complaints Authority (AFCA), an external dispute resolution scheme. If you are not satisfied with our handling of your complaint you may contact the AFCA in writing at the following address:
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 or through their website at www.afca.org.au.
We use the information you provide to ARC Wealth to provide you with products or services for your Statements of Advice. If you don’t provide us with the information we need, we may not be able to provide you with appropriate advice to meet your needs.
We may need to disclose your information to contractors who supply services to us (e.g. external data storage providers or companies that handle mail on our behalf) but will not provide it to any other third parties unless you have asked us to do so.
We will not disclose your information to overseas recipients.
From time to time, we will send you offers, updates, articles or other information about products and services we believe will interest you. You can unsubscribe from such communications at any time.
We can be contacted at:
ARC Wealth Pty Ltd
PO Box 421
Tel: 1800 882 221
This FSG was updated on 1st November 2018 and its distribution has been authorised by ARC Wealth.